Terms of service

1. Who we are

These terms are an agreement between you and PREP Ecomalign LLC, Newington, CT 06111, USA ("PREP", "we", "us"). By creating an account, paying for a membership or buying products from us, you agree to these terms. Contact: info@prep.ecomalign.com, +1 888 283 1342.

2. Our services

We provide two things:

• Store management membership. For $30 every 30 days, our team helps manage your online stores on Amazon, eBay, TikTok Shop and Shopify: processing orders, adding tracking and keeping records. You get a view-only client portal with order, tracking and sales reports.
• Warehouse products. Members can buy products we hold in our own warehouse at the listed price (shipping included). We ship them to you or to an address you give us.

We are a service provider. We are not a bank, broker, investment adviser or marketplace, and we do not offer investments or business opportunities.

3. Your stores and your money

• You own your seller accounts and stores, and you remain responsible for them, including following each marketplace’s rules and paying applicable taxes and fees.
• Marketplace sales and payouts go directly to your own accounts. PREP does not receive, hold or pay out your sales revenue.
• You give us the access we need to perform the services and can withdraw it at any time.

4. No guarantee of results

Sales, margins and results depend on your products, pricing, demand and marketplace decisions outside our control. We do not promise or guarantee any sales, income, profit or return. Figures shown on our website are examples only.

5. Membership and billing

• The membership costs $30 (USD) for each 30-day period and renews automatically until you cancel.
• You can cancel any time from Settings & Billing in your portal. Cancelling stops the next renewal; your access continues until the end of the period you have paid for.
• If a payment fails, your portal is paused until the membership is paid again.
• Payments are processed securely by our payment provider. We do not store your full card details.

6. Warehouse product orders

• Prices are shown before you pay and include shipping to the address you give us.
• Stock is reserved for a limited time while you complete payment. Unpaid orders cancel automatically.
• Each shipped order gets a PREP tracking ID. Delivery times are estimates.
• Please give a correct delivery address. If an address you provide is wrong, extra shipping costs may apply.

Refunds and returns are covered by our refund policy.

7. Your account

Keep your login details safe and tell us straight away if you think someone else has used your account. You must give accurate information and be at least 18 years old. You may not use our services for anything illegal, fraudulent or against a marketplace’s rules.

8. Ending the service

You can stop using our services at any time. We may suspend or close an account that breaks these terms, does not pay, or puts our business or other clients at risk. Where reasonable we will tell you first.

9. Liability

We perform our services with reasonable care and skill. To the extent allowed by law, we are not liable for indirect or consequential losses, lost profits or lost sales, or for decisions made by marketplaces or carriers. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms limits rights you have by law that cannot be limited.

10. Privacy

How we handle personal information is explained in our privacy policy.

11. Changes and governing law

We may update these terms. If we make important changes we will tell members by email at least 14 days before they apply. These terms are governed by the laws of the State of Connecticut, USA.

12. Contact

Questions about these terms: info@prep.ecomalign.com or +1 888 283 1342 (Mon–Fri, 8am–8pm EST).