Refund policy

Membership ($30 every 30 days)

• Cancel any time from Settings & Billing. No contracts and no cancellation fees.
• When you cancel, your access continues until the end of the 30-day period you have already paid for. We do not give partial refunds for unused days.
• Charged by mistake? If you were charged twice, charged after cancelling, or charged in error, contact us within 30 days and we will refund the charge in full.
• First payment: if you cancel within 7 days of your first payment and we have not yet started work on your stores, we will refund it in full.

Warehouse products

• Before shipping: you can cancel an unpaid or unshipped order at any time for a full refund.
• Damaged, wrong or missing items: tell us within 7 days of delivery (with a photo where possible) and we will replace the item or refund it in full, including shipping.
• Lost in transit: if tracking shows no delivery 10 business days after the estimated date, we will reship or refund in full.
• Change of mind: unused items in their original packaging can be returned within 14 days of delivery. We refund the item price once the return arrives; return shipping is paid by the buyer.

How refunds are paid

Approved refunds go back to the original payment method within 5–10 business days, depending on your bank.

How to ask for a refund

Email info@prep.ecomalign.com or use “Need something changed?” in your client portal, with your order or invoice number. We reply within one business day.